Get in touch with us

How to reach us

Give us a yell through any of these channels and we’ll find someone to help.

Give us a call

1300 004 863
Intl. +61 2 6051 3211
8am to 5:45pm on weekdays
9:30am to 12pm on Saturdays

Post us something

492 Olive Street
PO Box 343
Albury NSW 2640

Send us an email

If you need some help but aren’t sure who to ask, send an email to hume@humebank.com.au

After-hours card assistance

Lost or stolen Hume Bank Visa Debit, credit cards and PINs.
1800 808 550 (Australia only)

Lost or stolen Hume Bank Visa Debit, credit cards and PINs.
+61 2 9959 7686 (International)

You can also use the Hume Banks App to lock, cancel, activate and reorder cards.

Fraud operations

For Osko transactions

Vigil Fraud Operations 24/7 contact centre: 1300 705 750

Calling from overseas? +61 2 8299 9534

Come see us in person

ATM

Branch

Address

Cnr Swift And David St,

Albury, NSW 2640

Phone

1300 004 863

Hours

Mon

9am-5pm

Tue

9am-5pm

Wed

9am-5pm

Thu

9am-5pm

Fri

9am-5pm

Sat

Closed

Sun

Closed

Hume Connect

After careful consideration, Hume Bank will be closing our Hume Connect service by 30 November 2024.

We’re committed to making this process as smooth as possible to ensure we’ll be here to support you throughout the process. This means ensuring you have access to the Hume Bank App, iBank or are able visit one of our 15 locations or call us 1300 004 863. If you are one off our Hume Connect customers, our Customer Service Team will be reaching out to discuss these options over the coming months.

Hume Connect will continue to operate as usual until 30 November 2024 by calling 1300 551 619.

Bank your way

Anywhere, anytime with Hume Bank.

Visit us in branch

With 15 branch locations, we are where you are. Come in and see how our friendly team can help you.

Register and log into iBank

If you haven’t already, registering for iBank is as easy as 1,2,3. Once you’re registered, logging in and using iBank is a quick and easy way to bank.

Download the Hume Bank App

If you haven’t already, register iBank and download the Hume Bank App. Then all that’s left if you to do is login!

With iBank, the Hume Bank App and Hume Connect you can…

Find out balances of your savings and loan accounts
Get details of the last five transactions on your accounts
Transfer funds between selected accounts
Find out interest details on your account, and
Pay bills using BPAY®.

Share your experience with us

Love letters, complaints and feedback are welcome here. Let us know how we’re doing by filling out our form below.

Feedback

Have a compliment for us, or feedback to share? Let us know how we’ve done!

Complaints

We won’t always get things right, but we will work with you if things go wrong.

Disputed transactions

Spot a transaction that doesn’t look right? Let us know by completing a disputed transaction form.

Help when you need it

Being owned by you means being there for you through thick and thin in whatever ways we can.

If you’re going through a rough patch or think you might be soon, contact us so we can work together to find a solution for you. Someone in our team will confidentially review your situation and see what assistance we may be able to provide.

To take the next step, call us on 1300 004 863 to speak with a customer care consultant or email customercare@humebank.com.au and we’ll be in touch.