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CAREERS
Are you someone who loves helping people and has a passion for providing exceptional customer service? At Hume Bank, we love doing this too!
Why join us?
- Full-time, Monday to Friday, no weekends
- Competitive hourly rate with an increase at three and 12 months, after successful completion of your training requirements
- Make a real difference in your community by working in a community-focused bank
- Learn the financial services industry while gaining transferable skills
About the role
We are looking for a motivated and enthusiastic individual to join our Customer and Experience team, supporting our branch network in the Albury-Wodonga region. This is a full-time, permanent opportunity. We also welcome applications from gap year students seeking a maximum-term contract of up to one year.
Our Customer Experience Specialists help our customers every single day and are responsible for understanding our customer’s financial goals and aligning products and services to meet their needs.
This position is the perfect opportunity for you to deliver an unrivalled customer experience and build a career in the Financial Services Industry. You’ll gain invaluable skills in a regionally based organisation, focusing on customer service excellence and local community partnerships.
We are committed to fostering an inclusive and diverse workplace and encourage male applicants to apply. If you are passionate about delivering outstanding customer experiences and eager to contribute to a dynamic team, we would love to hear from you.
What you can expect
- Work within our branches to deliver exceptional service to our customers
- Develop and maintain a thorough knowledge of our products and services and actively participate in continuous learning
- Cash handling including accurately processing transactions and end-of-day balancing
- Proactively assisting customers with their financial goals and increasing loyalty to Hume Bank
- Establish and maintain effective working relationships with customers and your team alike
About you
- You love helping people and delivering great experiences for customers
- You have experience in or exposure to, exceptional customer service and handling cash
- You are comfortable on a computer and a confident verbal communicator
- You actively seek information and answers and are a proactive learner
- You are enthusiastic and motivated to start your career journey with us
About Us
At Hume Bank we’ve always believed the future is bright. And we’ve got a history of helping people in our community achieve their dream of owning a home. Since then, we’ve focused on making banking better and we want to make a real difference, empowering our customers, community and people, so we can thrive together.
We’re lucky we can do things others can’t, like sharing our success in real ways. This looks like better rates and services that have a positive impact on our customers’ everyday lives. We take a stand on the big issues that face the people around us and work towards being part of the solution.
Join us on a journey to a future that’s not just better, it’s brighter.
How to apply
If you have a true passion for exceptional customer service and are able to align products and services to meet our customers financial goals, click apply, to submit your application (resume and cover letter) or email your application to careers@
If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you’d be a great fit for the team.
Applications close: 6 January 2025
Hume Bank is an equal opportunity employer and welcome and encourage people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.
If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting careers@
Our process
- Once the role is closed, we review all applications against the requirements, creating a shortlist for further review.
- If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.
- We conduct two rounds of interviews, with the first interview being held with the supervisor and a member of our People Team. You may be invited back to a shorter second round interview with the head of the department.
- The final stage is to compete some quick compliance checks, before (hopefully) receiving an offer.
We are committed to providing all applicants an outcome for their application.