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CAREERS
Are you ready to lead and inspire our Help Desk Team to enhance business efficiency and deliver exceptional employee experiences?
Why join us?
- Excellent opportunities for career progression and ongoing development
- Be part of a future-focused, dynamic, and customer-owned bank
- Permanent, full-time opportunity
About the role
We have a rewarding career opportunity for a highly competent, customer-focused, and solutions-driven individual to join the Technology team at Hume Bank.
Reporting to the Chief Technology Officer, the IT Help Desk Manager is primarily responsible for managing a small team of two direct reports, to deliver Help Desk and End User Technology functions to the internal business.
The Help Desk function has the employee experience at its core, ensuring the timely and efficient resolution of issues through robust processes and proactive maintenance.
The End User Technology function will engage with the business to procure and deploy innovative productivity and desktop technology which enhances the user experience and promotes no code self-service capabilities.
Your key responsibilities will include
- Managing the delivery and support of end-user hardware, software, and related technical infrastructure.
- Delivering a quality help desk function that supports employees and customer service delivery, ensuring that the IT service team responds to queries and requests, and resolves and escalates issues effectively.
- Provisioning of IT equipment to enhance the employee experience across the branches and corporate office, including computers, laptops, screens, etc.
- Provisioning of physical and virtual telephony services to Hume Bank.
- Supporting and maintaining the core banking system, through a central point for queries, a support point for vendors, and regular scheduled operational activities as required.
- Building the capability of our Help Desk team through coaching and mentoring.
- Participating in the delivery of approved projects and business-led initiatives to ensure “on-time” and “on-budget” delivery that meets business expectations.
- Working with vendors to improve service, support, and maintenance offerings to reduce business disruption.
About you
To be successful in this role, you will have:
- Previous experience in a similar role, demonstrating strong customer focus and help desk management experience
- Qualifications in Information Technology, Computer Science or similar, are desirable but not required
- Experience with Windows Operating Systems, including desktops and servers
- Previous experience in people and stakeholder management is well-regarded
- Strong communication skills and ability to communicate effectively on technical and business issues, both internally and externally
- Excellent time management and delegation skills
About us
At Hume Bank we’ve always believed the future is bright. And we’ve got a history of helping people in our community achieve their dream of owning a home. Since then, we’ve focused on making banking better and we want to make a real difference, empowering our customers, community, and people so we can thrive together.
We’re lucky we can do things others can’t, like sharing our success in real ways. This looks like better rates and services that have a positive impact on our customers’ everyday lives. We take a stand on the big issues that face the people around us and work towards being part of the solution.
Join us on a journey to a future that’s not just better, it’s brighter.
How to apply
If you’re excited about a brighter career, click apply to submit your application or email your application to careers@
If you’re interested in this role but your experience doesn’t align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you’d be a great fit for the team.
Applications close: Monday 31 March 2025
This is a full-time permanent position based at our Head Office in Albury, NSW. Flexible working arrangements, such as Working from Home are available when residing in the Albury area.
Hume Bank is an equal opportunity employer and welcomes and encourages people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.
If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting careers@
Our process
- Once the role is closed, we review all applications against the requirements, creating a shortlist for further review.
- If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.
- We conduct two rounds of interviews, with the first interview being held with the reporting manager and a member of our People Team. You may be invited back to a shorter second-round interview with the head of the department.
- The final stage is to complete some quick compliance checks, before (hopefully) receiving an offer.
We are committed to providing all applicants with an outcome for their application.