See all articles
CAREERS
Are you a passionate lender focused on delivering exceptional customer experiences and driving results? We have an exciting opportunity for you!
Why join us?
- Be part of a dynamic and future-focused, customer-owned bank
- Contribute to a team that values respect, collaboration, and shaping a better tomorrow
- Supportive work environment fostering personal and professional growth
- Permanent, full-time position
About the role
Hume Bank is looking for a dynamic Lending Manager to join our broker team in Albury. As a key player in our broker lending network, you’ll identify customer lending needs, nurture and develop new broker relationships, and support team development.
You will deliver an outstanding customer experience, working collaboratively in a customer centric team to collectively achieve team targets. You will enhance team culture and increase the volume of broker applications through your dedication to leading and developing solid relationships within the broker network.
The Lending Manager will also have a focus on business development and support the channel lead to grow and nurture our broker lending network both locally and Australia-wide.
What you can expect
- Engage with brokers and oversee the loan application process, ensuring loan applications are complete and accurate according to Hume Bank’s policies, procedures, guidelines, and government legislation
- Respond to escalated queries and requests from customers internal and external, consistently delivering to enhanced service standards so that all customer’s needs are met
- Proactively monitor broker lead generation & pipeline volumes to support the achievement of annual sales targets
- Develop and grow strong broker relationships and generate new opportunities within the broker network
- Provide coaching and development to support the broker team to succeed
About you
To be successful in the role, you will have:
- A genuine interest in providing financial solutions to customers and knowledge of associated credit regulations and requirements
- Experience in a Retail or Business Lending environment, or other similar operations areasAbility to build strong, genuine relationships and mange customer interactions from enquiry, application and beyond
- Problem-solving capability, drawing on skills and experience to resolve issues and make decisions
- Excellent communication, collaboration, and stakeholder relationship management skills
- Strong coaching and management skills to inspire and develop team members
- Exceptional time management and organisational skills
About Us
At Hume Bank we’ve always believed the future is bright. In 1955 we started as a cooperative investment and building society to help people in our community achieve their dream of owning a home. Since then, we’ve grown to be one of Australia’s most successful regional banks, receiving awards from Canstar, RateCity, Mozo and Finder, and we still remain 100% customer-owned.
Banking Brighter is about more than just banking. It’s about returning our profits back into the community and into the hands of our customers, and leading the way with innovation, technology and changing the future of our industry.
How to apply
If you have a true passion for exceptional customer service and are able to align products and services to meet our customers financial goals, click apply, to submit your application (resume and cover letter) or email your application to careers@
If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you’d be a great fit for the team.
Applications close: 29 July 2024
Hume Bank is an equal opportunity employer and welcome and encourage people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.
If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting careers@
Our process
- Review of applications and shortlisting.
- Initial screening call to assess suitability.
- Two rounds of interviews. The first interview being held with the reporting manager and a member of our People Team. You may be invited back to a shorter second-round interview with the head of the department.
- The final stage is compliance checks, before (hopefully) receiving an offer.
We are committed to providing all applicants an outcome for their application.