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CAREERS
Join a customer owned bank and lead the payment operations function.
Why join us?
- Excellent opportunities for career progression and ongoing development
- Inclusive, supportive, and transparent leadership team
- Be part of a future-focused, dynamic, and customer-owned bank
About the role
As the Payment Operations Manager at Hume Bank, you will lead our payments team to ensure efficient processing and maintain financial controls of Hume Bank’s payment activities.
You will oversee the robust risk and control framework to mitigate operational risks, safeguard the bank’s assets (specifically its operating and settlement accounts), and ensure compliance with regulatory requirements.
The role will see you supporting the broader Finance Team, in particular Financial Control, through the oversight of all key reconciliations, payment flow integrity, and exception handling to ensure consistency, efficiency, and positive customer outcomes.
As a leader, you will foster a culture of accountability and continuous improvement across your team to drive financial accuracy. Your collaborative nature will allow you to effectively partner with finance, treasury, and business units to align payment processes with broader financial strategies.
You will be pivotal in driving the reliability and sustainability of the bank’s payments operations while contributing to its broader strategic objectives.
What you can expect
- Ensure all payment transactions are processed accurately, efficiently, and in compliance with bank policies and regulatory requirements.
- Drive financial accuracy by developing and implementing streamlined processes
- Design, implement, and monitor strong risk controls to mitigate operational and financial risks associated with payment processing.
- Manage bank reconciliations and ensure timely identification and resolution of discrepancies.
- Drive process improvements and automation initiatives to enhance operational efficiency and reduce costs.
- Provide regulatory and compliance oversight by ensuring all payment activities comply with applicable laws, regulations, and industry guidelines.
- Build and maintain strong relationships with internal and external stakeholders, including relevant vendors, and partner banks.
- Act as the primary point of contact for all payment-related inquiries and escalations.
About you
To be successful in the role, you will have:
- Relevant tertiary qualifications in Accounting, Finance, or a related field (CA/CPA preferred).
- Proven experience in payment processing or financial control preferably within banking or financial services.
- Strong knowledge of payment systems, processes, and reconciliation frameworks.
- Leadership skills that inspire and drive team performance.
- Analytical thinking with a focus on process improvement and problem-solving.
- Exceptional communication and stakeholder management capabilities.
About Us
At Hume Bank we’ve always believed the future is bright. In 1955 we started as a cooperative investment and building society to help people in our community achieve their dream of owning a home. Since then, we’ve grown to be one of Australia’s most successful regional banks, receiving awards from Canstar, RateCity, Mozo and Finder, and we still remain 100% customer-owned.
Banking Brighter is about more than just banking. It’s about returning our profits back into the community and into the hands of our customers, and leading the way with innovation, technology and changing the future of our industry.
How to apply
If you’re excited about a brighter career, click apply to submit your application or email your application to careers@
If you like the look of this role but your experience doesn’t align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you’d be a great fit for the team.
Applications close: 17 February 2025
This is a full-time permanent position based at our Head Office in Albury, NSW. Flexible working arrangements, such as Working from Home are available when residing in the Albury area.
Hume Bank is an equal opportunity employer and welcome and encourage people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.
If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting careers@
Our process
- Once the role is closed, we review all applications against the requirements, creating a shortlist for further review.
- If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.
- We conduct two rounds of interviews, with the first interview being held with the supervisor and a member of our People Team. You may be invited back to a shorter second round interview with the head of the department.
- The final stage is to compete some quick compliance checks, before (hopefully) receiving an offer.
We are committed to providing all applicants an outcome for their application.